A guide to My Aged Care: navigating government support for older Australians

The Australian Government's My Aged Care service is the main access point for those seeking aged care support. Whether you’re looking for help at home, considering respite, or planning for residential care, My Aged Care connects Australians with a range of subsidised services.

This guide breaks down what My Aged Care offers and how to start accessing support.

What is My Aged Care?

My Aged Care is both the name of the official Australian government initiative and the website that supports it. The My Aged Care website serves as a resource for accessing aged care services, offering information, assessments, and referrals for home care, residential care, and other support options.

My Aged Care connects individuals to government-funded services, including:

• In-Home Support: Help with daily activities like cleaning, cooking, and transport.
• Social Support: Assistance with community engagement, social visits, and recreational activities.
• Respite Care: Short-term support to give primary carers a break.

The Different Types of My Aged Care Services

1. Help at home and in the community:

a. Entry-level care – Commonwealth Home Support Programme (CHSP):
CHSP aims to help those who need a low level of support to keep living independently. Recommended to those who need one or two services.

b. More complex care – Home Care Packages (HCP):
HCPs offer four levels of packages. Each level provides a different amount of support, depending on individual needs.

2. Residential Aged Care (aged care homes):

Residential aged care facilities that offer 24/7 assistance for people who can no longer live independently at home.

3. Short-term care:

a. Respite:
Respite care provides temporary relief for primary carers by offering short-term care for older adults, either at home, in the community, or in an aged care facility. This care can range from a few hours to overnight stays, or even extend for a few weeks.

b. Transition care:
A short-term support program designed to help older adults recover and regain independence after a hospital stay, providing services like therapy, personal care, and nursing support.

c. Short-term restorative care:
Aimed at helping older adults improve their strength, mobility, and wellbeing to stay independent at home, using personalised therapies and support for up to eight weeks.

Understanding Aged Care Packages and Subsidies

The Home Care Package Programme (HCP) is currently structured across four levels, each offering progressively more support.

• Level 1: Basic support (e.g., help with cleaning and shopping).
• Level 2: Low-level support, including more personalised care.
• Level 3: Intermediate support for those needing help with personal care, meal preparation, and mobility.
• Level 4: High-level support for those with complex needs.

These packages are partly subsidised by the government, meaning individuals only need to contribute according to their financial situation.

In 2025, under the aged care reforms, Home Care Packages and levels of support might be replaced with the Support at Home program. If you apply for home care today, you will be assessed under the current Home Care Package (HCP) system.

Eligibility and assessment for My Aged Care services

To access My Aged Care services, an assessment is required to determine eligibility and the level of support needed. This is currently done through the Aged Care Assessment Team (ACAT) or Regional Assessment Services (RAS) for entry-level support.

In 2025, under the aged care reforms, these might be phased out in favour of the Single Assessment System. The first stage of its implementation has already started, with the introduction of the new Integrated Assessment Tool (IAT) in July 2024.

How to Start the Process with My Aged Care

The process for accessing support through My Aged Care is straightforward:

• Step 1: Register by calling 1800 200 422 or visiting the My Aged Care website.
• Step 2: Provide details about your needs, living situation, and preferences.
• Step 3: Undergo an assessment (either ACAT or RAS) to determine the appropriate care level.
• Step 4: Choose from available services, review costs, and select a provider. On the website, you can create an account, find providers, and compare services.

Here’s how to prepare for the assessment:

• Gather information on health conditions, medications, and daily needs.
• Identify support that may be needed, like help with mobility, meal preparation, or personal care.

Finding and Comparing Aged Care Service Providers

Once you have an assessment, My Aged Care’s website enables you to find local providers, compare services, and read reviews. Things to consider when choosing a provider:

• Reputation and Reviews: Look for highly-rated providers with positive feedback.
• Range of Services: Make sure the provider offers all necessary services.
• Flexibility and Personalisation: Ideally, providers can tailor services to your changing needs.

Managing and Updating Your Aged Care Services

My Aged Care allows you to adjust services as your needs change. You can switch providers, upgrade your package level, or request additional services.

Frequently Asked Questions about My Aged Care

Who is eligible for My Aged Care?
Anyone aged 65 or older, or those under 65 who need support, may be eligible.

How long does the assessment take?
The assessment process can take from a few weeks to months, so it’s best to apply early.

What costs are involved?
While subsidies cover some expenses, individuals contribute based on their financial situation.

Conclusion

My Aged Care is an essential resource for accessing aged care support, making it easier to navigate complex options. Register early, review available providers, and stay informed about how My Aged Care can adapt to meet your needs.